Terms and Conditions of Xylasopic

Effective Date: November 30, 2024

Welcome to Xylasopic! These Terms and Conditions (“Terms”) govern your use of our website, xylasopic.com, and any products or services you purchase from us. By accessing our website or placing an order, you agree to be bound by these Terms. Please read them carefully.

1. General Information

Xylasopic is a premium gourmet food retailer based in the United States. Our website allows customers to browse and purchase high-quality food products, including artisanal cheeses, meats, seafood, beverages, and other delicacies.

2. Account Registration

To place an order or access certain services on our website, you may be required to create an account. By registering, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account and password and agree to notify us immediately of any unauthorized use of your account.

3. Orders and Payments

When you place an order on xylasopic.com, you are making an offer to purchase the products in your cart. We reserve the right to accept or reject any order, for any reason. You will receive an order confirmation email once your order has been processed.

  • Payment Methods: We accept major credit cards, PayPal, and other secure payment methods available at checkout.
  • Prices: All prices are in USD and subject to change without prior notice. Taxes and shipping fees may apply and will be displayed at checkout.

4. Shipping and Delivery

We aim to process and ship your orders as quickly as possible. Orders will be shipped according to the selected shipping method during checkout.

  • Standard Shipping: Delivery typically takes 5-7 business days.
  • Expedited Shipping: Delivery typically takes 2-3 business days.
  • Shipping Restrictions: We currently only offer shipping within the United States.
  • Delivery Times: Delivery times are estimates and may vary due to factors like weather, holidays, or carrier delays. We are not responsible for delays caused by shipping carriers.

5. Returns and Exchanges

We want you to be completely satisfied with your purchase. If you are not happy with your order, please refer to our Return & Refund Policy.

  • General Returns: Returns must be made within 14 days of receiving the product. The product must be unopened and in its original packaging.
  • Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately, and we will resolve the issue.
  • Perishable Items: Due to the nature of our products, perishable items like meats, seafood, and dairy are not eligible for returns unless they are defective or damaged during shipping.

6. Privacy Policy

By using our website, you consent to our collection and use of your personal data as described in our Privacy Policy. We respect your privacy and take steps to protect your information.

7. Prohibited Activities

You agree not to use our website for any unlawful or prohibited purpose, including but not limited to:

  • Illegal Activities: Engaging in activities that violate any applicable laws or regulations.
  • Fraudulent Activities: Using fraudulent payment methods or providing false information.
  • Harmful Activities: Introducing viruses, malware, or other harmful code into the website or affecting the website’s functionality.

We reserve the right to suspend or terminate your access to the website if you engage in any prohibited activities.

8. Limitation of Liability

To the fullest extent permitted by law, Xylasopic is not liable for any direct, indirect, incidental, special, or consequential damages arising out of the use of our website or the purchase of our products. Our liability is limited to the purchase price of the products in question.

9. Changes to the Terms

Xylasopic reserves the right to modify or update these Terms at any time without prior notice. Any changes will be posted on this page with the updated effective date. We encourage you to review these Terms periodically to stay informed about any updates.

10. Governing Law

These Terms and Conditions are governed by the laws of the United States and the state of Missouri, without regard to its conflict of law principles. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts located in Missouri.

11. Contact Us

If you have any questions about these Terms and Conditions, please contact us at:

  • Email: info@xylasopic.com
  • Phone: (660) 689-4218
  • Address: 12 S Delaware St Butler, Missouri, US

Thank you for choosing Xylasopic! We look forward to providing you with exceptional gourmet products and outstanding service. By using our website, you agree to comply with these Terms and Conditions.